Web Insights delivers unbeatable CX and secures impressive NPS scores
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    Web Insights delivers unbeatable CX and secures impressive NPS scores

    July 8, 2020 | 2 minutes

    Brought to you by, Rachel Dettmer

    At the core of any high-caliber automation solution is the ability to improve, enhance and delight users. Web Insights encompasses all of these elements — intelligently automating website lead generation, seamlessly integrating high-end SaaS technology and instantly routing opportunities to the right stakeholder within your business. But, we don’t just pride ourselves on our globally-recognized business IP database and ever-growing decision-maker contact details ⁠— in fact, our customers are the most important factor to our business. They’re our most vital stakeholders, our most valuable critics, and the businesses, influencers and decision-makers we work so hard to impress, support and advise on a daily basis.

    “Our adoption manager took the time to understand how we operate a business and how the solution would fit into our existing business processes, whilst enhancing our sales and marketing function.” — Michael Classen, Virgin Experience Days

    According to a study by Walker, CX will overtake price and product as a brand differentiator by the end of this year. And, as many as 62% of businesses will invest to meet the changing needs of customers. So, it’s clear — experience matters. In turn, we’re thrilled to announce that our most recent customer NPS survey scores are in and they’re through the roof! Averaging at an impressive 8.6, individual client scores saw highs of 10 and never fell below 7. The insight was provided by decision-makers working at some of the world’s leading B2B organizations, including the likes of We Work International and FedEx, to name just a few.

    Sanita Karra, Head of Marketing at Web Insights, said: “Customer-obsession is a huge differentiator in the B2B SaaS market and we’re proud to be delivering strong and impressive CX to our extensive roster of clients, including household-name Enterprise businesses.

    “We’re in the unique position that our solution helps B2B organizations deliver extraordinary experience to our customers’ own clients and prospects, while our business model is centered around putting customers first and helping them get the most from our product.”

    Web Insights cuts out the noise to deliver critical insight to B2B organizations, precisely where and when it’s required. Our premium software solution is a world-class business growth enabler, assisting brands to become more efficient and effective, capitalising on every website opportunity in real-time. Automated, intelligent lead generation, immediate website visitor insight and seamless integration — everytime.

    Meet the author

    Rachel Dettmer

    Content Marketing Manager

    Rachel has over seven years of corporate and award-winning agency experience in marketing and content creation across multiple sectors.